Privacy Policy
Effective date: 10/29/2026
This Privacy Policy explains how Russell's Gutters (operated by Russell's Handyman Service LLC) collects, uses, and protects information when you visit www.russellsgutters.com, contact us, or use our services.
1. Who we are and how to contact us
Russell's Gutters is the public-facing name of Russell's Handyman Service LLC.
Business name: Russell's Gutters
Legal entity: Russell's Handyman Service LLC
Mailing address: 25393 General Thomas Highway, Newsoms, VA 23874
Phone: 757-742-1240
Email: russellsguttersva@gmail.com
Website: www.russellsgutters.com
If you have any questions about this Privacy Policy or your information, you can contact us by phone or email using the details above.
2. Information we collect
We collect information that you choose to provide to us and information that is collected automatically when you use our website or services.
Information you provide directly may include:
- Name
- Phone number
- Email address
- Service address
- Details about your home or property and the work you need done
- Photos, videos, or messages you send us
- Your preferences and notes you share with us
Information related to services and payments may include:
- Job requests and estimates
- Booking and appointment details
- Service history and notes about completed work
- Invoices, payments, and transaction information (for example, payment method type and amounts)
You may provide this information through:
- Website contact or estimate forms
- Phone calls and voicemails
- Text messages
- Emails
- Jobber requests, estimates, bookings, invoices, and payments
3. Cookies and website analytics
Our website is built on Wix. Like many websites, it may use cookies and similar technologies to help the site function properly and to understand basic visitor activity (for example, which pages are visited and how often).
These cookies and analytics are generally used to:
- Keep the site secure and working correctly
- Help pages load and display properly
- Understand overall site traffic patterns so we can improve our website and services
We do not use this information to personally identify you, and we do not promise or represent the use of any specific analytics or tracking technology beyond what is needed to operate and improve the site.
4. How we use your information
We use the information we collect for purposes such as:
- Responding to your inquiries and messages
- Providing estimates and answering questions about services
- Scheduling, confirming, and managing appointments
- Performing gutter and related services at your property
- Sending invoices and processing payments
- Keeping records of work performed and communications
- Providing customer support and following up on jobs
- Sending service-related updates and other communications you have agreed to receive
- Operating, maintaining, and improving our website and business
5. Text messages and how we use your phone number
If you provide your mobile phone number and the required consent, we may send you text messages related to:
- Appointment confirmations and reminders
- Updates about estimates and scheduled jobs
- Service updates and follow-up messages
- Invoices and payment reminders
- Replies to questions you send us by text
- Promotional or marketing messages only if you have separately opted in to receive promotional texts
Message frequency varies. Message and data rates may apply, depending on your mobile plan and carrier.
You can opt out of receiving text messages at any time by replying STOP to any text we send. To get help with text messages, you can reply HELP or contact us by phone at 757-742-1240 or by email at russellsguttersva@gmail.com.
We do not sell or share mobile phone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.
6. How we share information
We share information only as needed to operate our business, provide services, and meet legal obligations. This may include sharing information with:
- Service providers that help us run our website and business (for example, Wix)
- Job management and scheduling tools we use to handle requests, estimates, bookings, and job records (for example, Jobber)
- Payment processors that handle card or electronic payments on our behalf
- Contractors or service providers working with us to perform services at your property
- Professional advisors (such as accountants or legal professionals) when needed
- Government authorities or others when required by law, court order, or to protect our rights or the rights of others
We do not sell your personal information, and we do not sell or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
7. Data security and retention
We use reasonable physical, technical, and administrative safeguards designed to protect the information we collect against loss, misuse, or unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We keep information for as long as it is reasonably necessary for our business purposes, to provide services to you, to maintain records of work performed, to comply with legal or tax requirements, or to resolve disputes. We do not promise a specific retention period for any particular type of information.
8. Your choices and rights
Depending on your situation and local laws, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete certain information, subject to legal and business recordkeeping requirements
To make a request, please contact us by phone at 757-742-1240 or by email at russellsguttersva@gmail.com. We may need to verify your identity before responding.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the effective date at the top of this page. The updated policy will be posted on this page.
10. How this Privacy Policy relates to our Terms of Service
For more information about how you may use our website and how our text messaging program works, please review our Terms of Service page on this site.